More 5-star reviews. Less effort. More clients.
Automate review requests, monitor your ratings across Google and Facebook, and respond with AI — all on autopilot.
Overview
Less effort. More clients.
Orbit's reputation engine turns satisfied customers into your most powerful marketing asset — automatically. After every completed appointment, purchase, or service, Orbit sends a personalized review request via SMS or email. Monitor your ratings across Google and Facebook in real time. Use AI to craft professional responses to every review. Watch your star rating climb while you focus on delivering great work.
- Automated review request campaigns via SMS and email
- Real-time monitoring across Google and Facebook
- AI-generated professional review responses
- Reputation score dashboard and competitive benchmarking
- Smart routing protects your public rating
- Sentiment analysis and trend tracking
4.9
Avg client rating
3.2x
More reviews
67%
Response rate
Everything you can do with Reputation Engine
Automated Review Requests
Send personalized review requests via SMS or email after every appointment, purchase, or service.
Multi-Platform Monitoring
Track your ratings across Google, Facebook, and 20+ review platforms in real time.
AI Review Responses
Generate professional, personalized responses to every review in one click — positive or negative.
Reputation Dashboard
Track your star rating, review volume, sentiment trends, and competitive benchmarking.
Smart Routing
Route happy customers to public review sites and unhappy ones to private feedback — protect your rating.
Competitive Benchmarking
Compare your reputation against competitors and identify opportunities to pull ahead.
Use Cases
Built for every way you work
Frequently asked questions
How does the smart routing work?
Orbit asks customers for a quick internal rating first. Happy customers (4-5 stars) are routed to public review sites like Google and Facebook. Unhappy customers (1-3 stars) are routed to a private feedback form — protecting your public rating while giving you the chance to make things right.
Which review platforms are supported?
Google Business Profile, Facebook, Yelp, Trustpilot, TripAdvisor, Capterra, G2, and 20+ industry-specific review platforms. You choose which platforms to direct customers to.
Can AI really write good review responses?
Yes. Orbit's AI reads each review, understands the sentiment and specific points mentioned, and crafts a personalized, professional response. You can edit before posting or set it to auto-respond for positive reviews.
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