Every channel. One inbox. Zero missed leads.
Email, SMS, WhatsApp, Instagram, Facebook Messenger, and live chat — all in one unified inbox with AI-powered auto-responses.
Overview
Zero missed leads.
Your prospects reach out on email, text, Instagram, Facebook, WhatsApp, and live chat — all at the same time. Orbit captures every single message in a unified inbox and routes them to your team intelligently. Respond faster. Follow up consistently. Let AI handle after-hours conversations and booking automatically, so you never lose a lead to slow response time.
- Email, SMS, WhatsApp, Instagram, Facebook DMs — unified
- Team inbox with smart assignment, notes, and tagging
- AI-powered auto-responses and appointment booking bots
- Full conversation history linked to each contact profile
- Internal notes and saved reply templates
- After-hours AI agent never lets a lead go cold
6
Channels unified
<2 min
Avg response time
94%
Leads captured
Everything you can do with Unified Conversations
Unified Inbox
Every channel — email, SMS, WhatsApp, Instagram, Facebook, live chat — in one conversation stream.
Team Assignment
Route conversations to the right team member with round-robin, skill-based, or manual assignment.
AI Auto-Responses
AI handles after-hours conversations, answers FAQs, and books appointments — 24/7.
Tags & Notes
Tag conversations, add internal notes, and keep full context visible to your entire team.
Contact Linking
Every conversation is linked to the contact profile with full history, deals, and past interactions.
Saved Replies
Pre-built response templates for common questions — answer in one click, customize in seconds.
Use Cases
Built for every way you work
Frequently asked questions
Which messaging channels are supported?
Email, SMS, WhatsApp Business, Instagram DMs, Facebook Messenger, Google Business Messages, and live chat on your website — all unified into a single inbox with full conversation threading.
How does AI auto-response work?
Orbit's AI agent reads incoming messages, understands intent, answers common questions from your knowledge base, and can book appointments directly into your calendar. It handles after-hours conversations and escalates complex issues to your team.
Can multiple team members share the inbox?
Yes. Orbit supports unlimited team members with role-based permissions, conversation assignment, internal notes, and collision detection so two agents never reply to the same message.
Ready to put your business in orbit?
Start your 14-day free trial. Full access to every feature. No credit card required.